Brooks
Guesthouse

BATH

Brooks Guesthouse

BATH
Privacy Policy

Privacy Policy

Brooks Guesthouse Bath Privacy Policy

Privacy Policy

Introduction

Brooks Guesthouse Bath is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable laws.

By using our services, including staying at our guesthouse, visiting our website, or contacting us, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following personal data directly from you:

  • Name, address, and contact details (email address and phone number).
  • Payment information (e.g., credit/debit card details).
  • Booking details (e.g., dates of stay, room preferences).
  • Identification documents (e.g., passport or driving licence for identity verification).
  • Dietary preferences or other special requests.

1.2 Information We Collect Automatically

When you visit our website, we may collect:

  • IP address and browser type.
  • Usage data, including pages visited and time spent on our site.
  • Cookie data (see our Cookie Policy below).

1.3 Information from Third Parties

We may receive personal data from:

  • Online travel agents and booking platforms.
  • Partner hotels within our partner network.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To manage your booking and provide accommodation services.
  • To process payments and refunds.
  • To communicate with you about your booking, including confirmations and updates.
  • To comply with legal and regulatory requirements.
  • For marketing purposes, if you have consented.

To improve our services and website functionality.

3. Legal Bases for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfil our contract with you.
  • Legal obligation: To comply with applicable laws.
  • Legitimate interests: To improve our services and ensure the security of our systems.
  • Consent: For specific purposes, such as marketing, where you have given clear consent.

4. Sharing Your Information

4.1 Third-Party Sharing

We may share your personal data with:

  • Partner Hotels Network: A third-party software partner that supports our booking and customer management systems.
  • Service Providers: Such as payment processors and IT service providers.
  • Legal Authorities: If required by law or to enforce our legal rights.

We ensure that any third parties with whom we share your data are bound by strict data protection obligations.

4.2 International Transfers

If your personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision by the UK government.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

  • Bookings and related services: Retained for 7 years to comply with legal obligations.
  • Marketing communications: Retained until you withdraw your consent.

6. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Correct any inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data (subject to legal requirements).
  • Restriction: Restrict processing of your personal data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Object to processing based on legitimate interests or for direct marketing purposes.
  • Withdraw Consent: Withdraw your consent at any time.

To exercise your rights, please contact us at info@brooksguesthouse.com.

7. Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system can guarantee absolute security.

8. Cookie Policy

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us improve your experience and analyse website traffic.

8.2 Types of Cookies We Use

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To understand website usage and improve performance.
  • Marketing Cookies: To deliver relevant advertisements.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: